Collection and Use of Personal Information
Personal information is data that can be used to identify or contact a single person.

​

You may be asked to provide your personal information anytime you are in contact with F&V or an F&V affiliated company. F&V and its affiliates may share this personal information with each other and use it consistent with this Privacy Policy. They may also combine it with other information to provide and improve our products, services, content, and advertising. You are not required to provide the personal information that we have requested, but, if you chose not to do so, in many cases we will not be able to provide you with our products or services or respond to any queries you may have.

​

Here are some examples of the types of personal information F&V may collect and how we may use it.

​

What personal information we collect

When you create an F&V account, register your products, apply for commercial credit, purchase a product, download a software update, register for a class at an F&V Store, contact us or participate in an online survey, we may collect a variety of information, including your name, mailing address, phone number, email address, contact preferences, and credit card information.

​

When you share your content with family and friends using F&V products, send gift certificates and products, or invite others to join you on F&V forums, F&V may collect the information you provide about those people such as name, mailing address, email address, and phone number.

​

How we use your personal information

The personal information we collect allows us to keep you posted on F&V’s latest product announcements, software updates, and upcoming events. If you don’t want to be on our mailing list, you can opt out anytime by updating your preferences.

​

We also use personal information to help us create, develop, operate, deliver, and improve our products, services, content and advertising, and for loss prevention and anti-fraud purposes.

​

From time to time, we may use your personal information to send important notices, such as communications about purchases and changes to our terms, conditions, and policies. Because this information is important to your interaction with F&V, you may not opt out of receiving these communications.

​

We may also use personal information for internal purposes such as auditing, data analysis, and research to improve F&V’s products, services, and customer communications.

​

If you enter into a sweepstake, contest, or similar promotion we may use the information you provide to administer those programs.

​

Collection and Use of Non-Personal Information

We also collect data in a form that does not, on its own, permit direct association with any specific individual. We may collect, use, transfer, and disclose non-personal information for any purpose. The following are some examples of non-personal information that we collect and how we may use it:

​

We may collect information such as occupation, language, zip code, area code, unique serial number that we can better understand customer behavior and improve our products, services, and advertising.

​

We may collect information regarding customer activities on our website, store services and from our other products and services. This information is aggregated and used to help us provide more useful information to our customers and to understand which parts of our website, products, and services are of most interest. Aggregated data is considered non-personal information for the purposes of this Privacy Policy. If we do combine non-personal information with personal information the combined information will be treated as personal information for as long as it remains combined.

​

Disclosure to Third Parties

At times F&V may make certain personal information available to strategic partners that work with F&V to provide products and services, or that help F&V market to customers.

​

Service Providers

F&V shares personal information with companies who provide services such as information processing, extending credit, fulfilling customer orders, delivering products to you, managing and enhancing customer data, providing customer service, assessing your interest in our products and services, and conducting customer research or satisfaction surveys. These companies are obligated to protect your information and may be located wherever F&V operates.

​

Others

It may be necessary − by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence − for F&V to disclose your personal information. We may also disclose information about you if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

​

We may also disclose information about you if we determine that disclosure is reasonably necessary to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal information we collect to the relevant third party.

​

Integrity and Retention of Personal Information

F&V makes it easy for you to keep your personal information accurate, complete, and up to date. We will retain your personal information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

​

Our Companywide Commitment to Your Privacy

To make sure your personal information is secure, we communicate our privacy and security guidelines to F&V employees and strictly enforce privacy safeguards within the company.

​

Privacy Questions

If you have any questions or concerns about F&V’s Privacy Policy or data processing or if you would like to make a complaint about a possible breach of local privacy laws, please contact us. You can always contact us by phone at the relevant F&V Support number for your country.

​

All such communications are examined and replies issued where appropriate as soon as possible. If you are unsatisfied with the reply received, you may refer your complaint to the relevant regulator in your jurisdiction. If you ask us, we will endeavor to provide you with information about relevant complaint avenues which may be applicable to your circumstances.

​

F&V may update its Privacy Policy from time to time. When we change the policy in a material way, a notice will be posted on our website along with the updated Privacy Policy.